About SilverTrader

Dear customer, Welcome to SilverTrader

I’m Martin Whitehouse founder of SilverTrader.

If you have any questions or would like to discuss any future orders.

Please feel free to contact me


 

why you should buy from me?

  • We Offer Beautifully & Well Packaged Items
  • A Friendly & Personal Service
  • 100% Positive Customer Satisfaction As Proven on Ebay & Ebid
  • Completely Secure Payment Options
  • Fast & Free Fully Insured Delivery & Service
  • A Buy Back Option

 

about silvertrader

After years of trading & collecting numismatics & pre-decimal silver coins. In April 2013 I decided to challenge HMRC on the importation VAT charged on silver coins imported into the UK, after 18 months this culminated in the parliamentary Ombudsman finding the UKBF in maladministration on all counts for deliberately overcharging VAT on imported parcels into the UK, although this might seem like a small victory it is sadly only half the battle and I have now moved on to fighting this battle through the European Union for unfair trading practices.

The plus side of this little hobby of challenging the unfair rate of VAT applied to silver was that I made some very good contacts and friends within the Bullion industry who offered me exceptionally good rates on my silver purchases, based on these contacts I decided to build up a small business operating as a sole trader.

Originally I started with an online shop on Ebid offering bullion, collectables & numismatics to collectors, since April I have opened up 2 more online shops on Etsy & Ebay and with 100% positive feedback on all 3 platforms I decided to take the next step of building my own website here at silvertrader.uk

ABOUT ME MARTIN JAMES WHITEHOUSE.

Originally from Birmingham I spent over 20 years working abroad mostly in Germany and Australia before returning home and settling here in the north east where I’m currently working on developing a Geordie / Yorkshire mixed accent.

Over the years I’ve developed my business skills in warehousing and distribution management running major distribution centers and also in market research working for Racing Victoria in Australia, this together with my long standing hobby of collecting numismatics has resulted in a perfect combination for starting this business, proven in my 100% positive feedback record across all 3 of my online shops.

I have various future projects in mind, some of which I have already completed like the production of the 100 gram silver bar capsule and this website so I hope that you will stick with me as I grow my business and change the industry for the better.

FREQUENTLY ASKED QUESTIONS.

How are my purchases sent out & delivered?.

  • All orders will be sent fully insured by us with Royal Mail.
  • Your parcel is insured until it is signed for at your designated delivery address.
  • All coins will either be delivered in the original mint tubes or in protective coin capsules.
  • Bars will be delivered in resealable bags unless purchased with a presentation capsule.

How secure is my Financial Information on your website?
We have 2 forms of payment method neither of which requires you to input your financial information on our website, both methods require you to pay for your invoice offsite either with PayPal or directly through Bank transfer! Details of which can be found on your invoice.
We do not hold your financial information on this website.

Why might I be asked to provide an ID?
We are governed by regulations for retail clients. The Money Laundering Regulations requires that for orders over £5000 or for a total spend over £10,000 in one year “Certified” copy of your photographic ID and a recent utility bill has to be kept on file by us for the duration of 6 years.

What Information is kept by us & what happens to this information?
We are obliged under the Money Laundering Regulations to gather information to prove who you are. We will never send or give this information to anyone unless in connection to the money laundering regulations. Our only obligation is to report suspicious transactions of possible money laundering to the relevant authority.

Can I pay in cash?
Yes you can pay cash on collection if by prior agreement with myself. You must still make your order online through the website and choose option “Collect” I will then contact you to make an appointment for you to come and collect the goods and pay. You can pay in cash for amounts up to £2,500 however for amounts over £2500 you MUST bring a copy of the withdrawal slip from the bank, or other evidence, to show where the cash is from. The bank statement is also acceptable and must be from the same bank as the name on the invoice.

PLEASE do not turn up and expect to buy goods without prior appointment. We do not keep any quantity of goods on location for security and safety reasons. We only have a sample range to show our products and discuss your requirements.

What are your opening times & Is there parking nearby?
Opening times are from 9am until i fall asleep at the screen. Yes there is parking close by.

Do you buy back coins and Bullion?
Yes. We are always interested in buying your silver coins and bullion. You do not need to have purchased the items from us. You can bring it to us by appointment or send it to us by Royal Mail special delivery and we will make you a very good offer, naturally its best to contact us first to get a quote! We do not deal in scrap silver.

 

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